Welcome to The CE Shop.com. By using this website or a similar web site managed by The CE Shop, Inc. ("The CE Shop") for our various co-brand partners ("Website"), you signify your consent, without limitation or qualification, to the following terms and conditions of use. Please read these terms and conditions carefully before using the Website. The CE Shop may, at any time, revise these terms and conditions by updating this posting. Because you are bound by any revisions to this statement, you should periodically revisit this page to review the then current terms and conditions by which you are bound.
Where this course (or courses) is approved for state CE credit, the hours of approval will be reflected under the "Elective" or "Mandatory" column headings in the respective catalog it was ordered from. If there are hours listed ONLY in the "Total" column, the course does NOT carry any CE credit.
The CE Shop, Inc.-5670 Greenwood Plaza Blvd Suite 420-Greenwood Village, Colorado 80111.
The CE Shop Guarantee
The CE Shop is committed to student satisfaction. Courses that have been more than 50% complete are not eligible for refunds or course hour credits. Refund requests made within 30 days of purchase that are not more than 50% completed are eligible for a full refund. Requests made after 30 days from the date of purchase will receive a credit in the form of course hour credits equal to those purchased. NOTE: Our system does not allow for refunds on promotional codes not applied. In order to obtain any promotional discount, the promotional code must be applied at the time of purchase. You must enter in the promotional code in the box under your total at the checkout, and click the "Apply Discount" button, which will show your discount from the total. Please contact our office at 1-888-827-0777 or email@example.com for refund or credit hour requests. Partial credit is not given for any course. *This refund policy is for all states except for Colorado (CO) and Arkansas (AR). Please see below for the CO and AR refund policies:
Colorado Refund Policy
Students not accepted to the school are entitled to all moneys paid. Students who cancel this contract by notifying the school within three (3) business days are entitled to a full refund of all tuition and fees paid. Students who withdraw after three (3) business days, but before commencement of classes (commencement is the date the course was started by student), are entitled to a full refund of all tuition and fees paid except the maximum cancellation charge of $150.00 or 25% of the contract price which ever is less In the case of students withdrawing after commencement of classes (commencement is the date the course was started by student), the school will retain the cancellation charge plus a percentage of tuition and fees, which is based on the percentage of contact hours attended in the Program/Stand Alone Course, as described in the table below. The refund is based on the official date of termination or withdrawal. The CE Shop is committed to our student’s satisfaction. Refunds will be processed within 30 days of request.
Colorado Refund Table
Student is entitled to upon withdrawal/termination*
Within first 10% of program
90% less cancellation charge
After 10% but within first 25% of program
75% less cancellation charge
After 25% but within first 50% of program
50% less cancellation charge
After 50% but within first 75% of program
25% less cancellation charge
After 75% (if paid in full, cancellation charge is not applicable)
*The amount of lessons varies per course; refund will be based on percentage of lessons within that particular course.
The student may cancel this contract at any time prior to midnight of the third business day after signing this contract (agreeing to these terms and conditions at time of purchase by clicking on agree to terms and conditions checkbox on purchase page).
All refunds will be made within 30 days from the date of termination. The official date of termination or withdrawal of a student shall be determined in the following manner:
The student will receive a full refund of tuition and fees paid if the school discontinues a Stand Alone course within a period of time a student could have reasonably completed it, except that this provision shall not apply in the event the school ceases operation.
The policy for granting credit for previous training shall not impact the refund policy.
Arkansas Refund Policy
Courses with fees less than $100: The CE Shop is committed to student satisfaction. Courses that have been more than 50% complete are not eligible for refunds or course hour credits. Refund requests made within 30 days of purchase that are not more than 50% completed are eligible for a full refund. Requests made between 30 & 60 days of purchase that have not been more than 50% completed will receive a credit in the form of course hours equal to those purchased. Requests made after 60 days are not eligible for a refund. NOTE: Our system does not allow for refunds on promotional codes not applied. In order to obtain any promotional discount, the promotional code must be applied at the time of purchase. You must enter in the promotional code in the box under your total at the checkout, and click the "Apply Discount" button, which will show your discount from the total.
Courses with fees more than $100: The CE Shop is committed to student satisfaction. Per Arkansas State Board of Private Career Education regulations, at completion of less than twenty-five (25%) of the program, the refunds shall be made on a pro rata basis. At completion of 25% but less than 50% of the program, the student shall be refunded not less than 50% of the tuition. At completion of 50% but less than 75% of the program, the student shall be refunded not less than 25% of the tuition. At completion of 75% or more of the program no refund is due the student. NOTE: Our system does not allow for refunds on promotional codes not applied. In order to obtain any promotional discount, the promotional code must be applied at the time of purchase. You must enter in the promotional code in the box under your total at the checkout, and click the "Apply Discount" button, which will show your discount from the total.
IMPORTANT: Please note that while The CE Shop, Inc designs packages and courses to meet the licensees’ needs, IT IS ALWAYS THE LICENSEES RESPONSIBILITY to ensure they have ordered and completed the correct number and type (mandatory/elective) of hours to renew their license by their state deadline. The CE Shop, Inc cannot and will not at any time be held liable if a customer orders the incorrect number and/or type of hours and/or cannot subsequently renew their licenses with the state due to incorrect or insufficient CE hours.
Michael McAllister – 1-888-827-0777 firstname.lastname@example.org. Students are encouraged to call for instruction assistance during the above listed business hours or inquire via email any time. Student questions and inquiries will be responded to in no more than 24 hours from the date of submission.
Course Expiration Policies
As a general rule, The CE Shop, Inc. allows courses to be completed within 12 months from the time of enrollment. However, some state entities require the courses to be completed in less time. Please refer to the requirement details, email instructions, and course orientations for information on exceptions to this rule.
Technical Course System Requirements/Technical Assistance
Students are required to have a computer (PC or Macintosh) with a stable (high speed not required) Internet connection, 56K modem or greater, 800 x 600 screen resolution, sufficient memory to run system software and browser, Microsoft Internet Explorer version 5.5 or greater on a PC, with Java and Cookies to be enabled. Current versions of Mozilla Firefox work on PC and Mac computers. We do recommend that the student’s browser be updated to its latest version. Students will need a keyboard and mouse connected to the machine.
If you need technical assistance with our courses, please call us at 1-888-827-0777 within regular business hours or email us email@example.com after hours.
Enrollments are accepted via our school website at http://www.theceshop.com/ 24 hours a day, 7 days a week. Students are also encouraged to call our team of Customer Service Advisors at 1-888-827-0777. Customer Service Advisors are available Monday thru Friday 7am to 7pm CST. Both the website and our Customer Service Advisors will provide students with more than enough information to understand what their educational requirements are and which courses are best suited to meet those requirements. Once enrolled, students receive personalized email correspondence with detailed instructions regarding how to access their courses as well as how to contact our team for support. The school does not discriminate based on race, sex, religion, ethnic origin, or disability.
Accessing course(s)/Course Experience:
Course enrollments are accepted via the telephone or online. Once enrollment is completed students are immediately provided links to the courses as well as sent email instructions for accessing their EASYTrack account where the links to courses can be found. Also included in the enrollment email are details regarding the post-completion process. EASYTrack is the student’s online record with our school and accessed at any time from the homepage of our school http://www.theceshop.com/. Once logged in using a secure website with the students login ID and password, students are presented with a link to begin their course which begins with an orientation specific to the jurisdiction in which they are licensed.
To begin the coursework, students simply click on the name of their course and are redirected into the course delivery system.
The first section presented is an orientation/Introduction that provides an overview of the course, it’s authors and contributors, information about our school and an overview of how to navigate the course system and ensures a pleasant experience. Courses are presented in an outline view, clearly indicating the order of content to be reviewed.
Online courses are delivered on a “self pace” basis, meaning that students can complete the coursework on their time when it is convenient for them, anytime day or night from any computer connected to the Internet. Students are expected to spend the approved seat time in the course material and in states that enforce seat time, the system will display how much time you are required to spend in the course prior to receiving credit for the course. Students can view the cumulative time they have spent in the course within the course navigation bars as well as see progress by Unit, Chapter and lesson.
Within the course, students are presented with reading material, interactive exercises, questions to check for understanding as well as exams at the end of each unit of learning material. Units are segmented into Chapters and Chapter into Lessons. Within the materials there are references and links to worksheets and other resources that can be utilized by the student both during and after completion of the course(s). These resources are presented in a PDF format to be saved and or printed on/from the student’s computer.
MINNESOTA: Minnesota real estate licensees are only allowed to complete a cumulative 8 total hour limit in a 24 day to continuing education in classroom, distance or internet instruction per MN Department of Commerce Rule 2809. It is up to the licensee to know this and ensure they are not completing more than 8 total hours in a 24 hour day.
ALASKA real estate licensees are only allowed to complete a total of 10 hours in a day. It is up to the licensee to know this and ensure they are not completing more than 10 total hours in one day.
COLORADO and UTAH real estate licensees are only allowed to complete a total of 8 hours in a day. It is up to the licensee to know this and ensure they are not completing more than 8 total hours in one day.
ARIZONA real estate licensees are only allowed to complete a total of 9 hours in a day. It is up to the licensee to know this and ensure they are not completing more than 9 total hours in one day.
Promotional codes must be applied at the checkout. There is a box next to "Promotional Codes" where the code must be entered in, and the "Apply Discount" button must be clicked on, in order for the promotional code to be used. The discounted amount will be taken off your total before you submit payment. NOTE: Our system does not allow for refunds on promotional codes not applied. In order to obtain any promotional discount, the promotional code must be applied at the time of purchase. You must enter in the promotional code in the box under your total at the checkout, and click the "Apply Discount" button, which will show your discount from the total.
Exams are presented at the conclusion of each unit, with a varying number of questions depending on the amount of content contained in each unit, typically 5-10 questions. Unit exams can be retaken as many times as necessary. Generally, depending on jurisdiction, students must achieve a minimum of a 75% passing score to receive credit for the unit and course. Students will not be able to proceed with reading materials in the next units until previous exams are successfully completed and passed.
Once the course units are completed, students will be prompted to take a final exam. The exam is administered with a set of randomly chosen multiple choice questions pulled from a question bank. The question difficulties vary from basic fact related questions to questions that require understanding and application of the knowledge imparted. The CE Shop’s policies allow for students to take as much time (in one session) as is needed to complete the exams, however if interactivity is not detected by the system for a period of 10 minutes, the student session will be paused with the option to continue or be logged out. Some states require the exams to be timed and in those states our systems enforce the amount of time spent on the final exam. If the student is logged off, their last page in the course material (not in exams) will be book marked and they will be taken back to that place in the course on their next visit. Should the student not pass the final examination, they are able to review their exam where they will see the question, their answers, the correct answers and why the correct answer was correct. Exam reports are not available for printing to ensure the student is not simply memorizing questions and answers. Once reviewed, The CE Shop’s policies are, unless otherwise stated, that students may take the examination as many times as necessary to achieve a passing score and demonstrate mastery of the material. When exams are retaken, questions are shuffled and a minimum percentage of new questions are pulled from the question bank. Some states such as Illinois, Idaho, California, West Virginia, Kentucky CE courses as well as Georgia Post-Licensing, Florida Post-Licensing, and New York Pre-Licensing courses only allow for 2 attempts on the final exam, Florida CE allows for 1 attempt on the final exam. If the student does not pass the second attempt or first attempt in the case of Florida CE, according to the state they must take the entire course over again. If the final exam is not passed the second time or first attempt in the case of Florida CE, the licensee must repurchase and retake the entire course, including the final exam. Our system enforces this requirement only in the states that require it.
The CE Shop’s policy is that students have access to the course content for a 12 month period of time or within 30 days or before June 10 for North Carolina, within 6 months in Iowa, within 6 months in Oklahoma, and within 3 months in Washington, D.C. from the time of order and can return to the course delivery system to reference material at a future date prior to the expiration of courses. Many of our students enjoy being able to reference the material after the course is completed. Some states require a student to complete a course within a set amount of time after enrollment and if they do not do so, they need to re-order and start over. Our system enforces this requirement only in the states that require it.
NEVADA CE FINAL EXAM POLICY: Per NV RED, students are provided with a maximum of 1 minute per true/false question and 1.5 minutes per multiple choice questions.
CALIFORNIA CE FINAL EXAM POLICY: Per CA BRE, students are provided with a maximum of 60 seconds per multiple choice question in their final exams. Two attempts are allowed to pass the final exam.
ILLINOIS CE FINAL EXAM POLICY: Per IL REC, students must take their online final exams in the presence of an approved proctor. Two attempts are allowed to pass the final exam.
KENTUCKY CE FINAL EXAM POLICY: Per KREC, students are allowed two attempts to pass the final exam.
IDAHO CE FINAL EXAM POLICY: Per IREC, students are allowed two attempts to pass the final exam.
WEST VIRGINIA CE FINAL EXAM POLICY: Per WREC, students must take their final exam in a paper format (not online). Two attempts are allowed to pass the final exam.
FLORIDA CE FINAL EXAM POLICY: Per FDBPR, students are allowed one attempt to pass the final exam with a passing score of 80% and will be allowed 1 ½ minutes to answer each question.
FLORIDA Post-Licensing FINAL EXAM POLICY: Per FDBPR, students are allowed two attempts to pass the final exam with a passing score of 75% and will be allowed 1 ½ minutes to answer each question. Licensees must wait at least 30 days and no more than 1 year after failing the final exam before making a second attempt.
GEORGIA Post-Licensing FINAL EXAM POLICY: Per GREC, students must take their post-licensing final exam in a paper format (not online) in the presence of an approved proctor. Two attempts are allowed to pass the final exam.
Attendance and Progress Policy
Students must complete 100% of the learning material and demonstrate mastery of the material to receive credit hours. Students not completing 100% of the material will not be issued certificates of completion to receive credit. Students should spend a minimum of 50 minutes/per hour of approved credit in the learning management system. Example: 6 hour course, student should be actively engaged in the content for 300 minutes (6 X 50 minutes). The time can be spent in intervals most agreeable to the student. The learning management system will log all interactive time spent in each course. In states which enforce seat time, the system will display how much time is required to receive credit for the course. Students generally have 12 months from time of order to complete their coursework unless otherwise stated. It is up to the student to complete the coursework prior to the course expiration date. Should students not complete the course prior to the course expiration date from time of enrollment, re-enrollment in the course and paying of course fee is required. Given that students typically have 12 months, unless otherwise stated, to complete their coursework and the courses are delivered online, leaves of absence are not really necessary however, if a student needs an extension, The CE Shop will review those requests on a case by case basis and may charge a fee for an extension. The CE Shop does not have a probation policy in place for their online courses.
Colorado Postponement of starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth:
a.) Whether the postponement is for the convenience of the school or student; and,
b.) A deadline for the new start date, beyond which the start date will not be postponed.
If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school’s refund policy and all applicable laws and rules concerning the Private Occupational Education Act of 1981.
All students are expected to act maturely and are required to respect other students and faculty members. Possession of weapons, illegal drugs, and alcohol of any kind are not allowed at any time on school property. Any violation of school policies may result in permanent dismissal from school.
Any student may be dismissed for violations of rules and regulations of the school, as set forth in school publications. The director, after consultation with all parties involved, makes the final decision. Where appropriate, the director will review each case and decide upon re-admittance.
Credits from another institution cannot be combined with those earned through The CE Shop. It is the responsibility of the student work with previous education providers and/or the State Real Estate Commission to determine if courses are acceptable for credit. The CE Shop does not guarantee the transferability of its credits to any other institution unless there is a written agreement with another institution. At the time of this publication printing, there are no such agreements in place.
Colorado Student Grievance Procedure
The student grievance procedure includes the following steps/elements:
(a) investigation of the complaint by school administrator;
(b) review by an impartial mediator or other party;
(c) an opportunity to present evidence both documentary and testimonial
and to confront evidence presented to the contrary;
(d) the right of the student to be represented at the student`s own expense;
(e) a summary record of the dialogue/hearing, to be kept by the school for a
period of three years subject to provision of existing privacy and disclosure laws;
(f) a written recommendation by the hearing mediator/other party upon conclusion of the hearing:
(g) right of appeal to the School Director.
Colorado Complaints, which cannot be resolved by direct negotiation between the student and the school, may be filed online with the Division of Private Occupational Schools of the Colorado Department of Higher Education, at http://highered.colorado.gov/dpos/, 303/866-2723. All student complaints submitted to the Division must be in writing and “shall be filed within two years after the student discontinues training at the school.”
Pennsylvania CE Shop Students:
Should you have a complaint; please call the PA Bureau toll-free telephone number, (800) 822-2113 to obtain information about filing a complaint against the real estate education provider
Post CE Course Completion:
Once courses are completed, students are prompted to securely “certify” that they were the student/licensee who completed the coursework. This is most often accomplished by entering the username and password that the student created at the time of enrollment. At this time a mandated course and instructor evaluation is presented to the student. Once certification has taken place, the student’s certificate of completion sent to the customer via an automated email and is also stored in their online account and archived for a minimum of five years unless otherwise stated. These electronic versions are available to the student at any time. If there are exceptions to this rule, they will be provided to you in the state requirement details, email instructions, and/or course orientation and completion slides. The CE Shop, Inc. does not offer employment assistance at this time.
It is the responsibility of The CE Shop (CES) customer to provide CES with their correct and full real estate license number as well as correct and full first and last name as is currently on record with the entity that issued their license. CES will not be responsible or liable for any disciplinary actions including, but not limited to, late/ reinstatement fees or changes in license statuses by the licensing entity to the licensee as a result of the incorrect license information provided by CES customer. It is in the customer’s best interest to ensure they have provided CES with correct license information.
All Rights Reserved. All course materials offered by The CE Shop are copyrighted by either The CE Shop or its licensed content providers. No part of The CE Shop`s course content may be reproduced, retransmitted, distributed, sold, published, broadcasted or circulated, including to individuals in the same company or organization, without the express written consent of The CE Shop. Course content shipped in paper book formats or received electronically via the Internet may be displayed or printed for your personal, non-commercial use only. Purchase of a course includes a license for one person to use the course materials for a period of 12 months from the date of shipment or activation unless otherwise stated. It is not permissible to distribute files containing course materials or printed versions of course materials to individuals who have not purchased the course(s) without the express written consent from The CE Shop. It is also not permissible to make the course materials available to others over a computer network, Intranet, Internet, or any other storage, transmittal, or retrieval system.
Although great effort has been made to ensure that The CE Shop`s course content contains accurate and timely information, it is provided with the understanding that the authors and publishers are not engaged in the rendering of legal, accounting, tax or other professional advice. If professional advice is required, the services of a competent advisor should be sought. Further, by purchasing the course content from The CE Shop, you hereby agree to hold harmless and release The CE Shop, and it’s directors, officers, agents, and employees from any and all liability or loss or damage based on, or in any way related to, the The CE Shop’s course content or The CE Shop providing the course content.
For Informational Purposes Only
The content of the Website is intended to be used for informational purposes only. Products and services offered by The CE Shop are not available in all states or license types. Information provided on this Website is believed to be accurate and reliable when posted. The CE Shop cannot guarantee that the information will be accurate, complete, and current at all times. The Website may also contain technical inaccuracies or typographical errors. The CE Shop will from time to time revise the information, products, and services described in this Website, and The CE Shop reserves the right to make such changes without notice.
At no time will The CE Shop sell personal information we receive from you to anyone else. Information submitted to the Website for purchases, registration, or personalized services will be used to fulfill orders as well as customer identification and notification purposes. From time to time, The CE Shop or its co-brand partners may send its customers information about products or services related to their profession. The CE Shop was designed to allow our customers to access their own accounts - securing personal information from the public. For the purpose of advertising, certain generic website information is collected. None of this information can be connected to any individual The CE Shop user. The CE Shop uses industry-standard encryption technologies to safeguard your information. All financial transactions conducted through The CE Shop are encrypted for your security and protection. By using the Website, you agree to the collection and use of certain information by The CE Shop.
Links to other Internet sites
There is always the possibility of unknowingly acquiring computer viruses on the Internet and thus we want to warn you about infections or viral contamination on your system. It is your responsibility to scan any and all downloaded materials received from the Internet. The CE Shop shall not be responsible or liable for any damage caused by viruses or related hazards, whether or not that virus or hazard resulted from a visit to The CE Shop website. You, and not The CE Shop, assume the entire cost of all necessary servicing, repairs, or correction related to computer viruses.
The CE Shop takes standard precautions in seeking to ensure that our systems are secure and that they meet industry standards, including the application of firewalls for our Internet-based systems. When appropriate, The CE Shop employs the use of encryption technologies, user authentication systems (e.g., passwords and personal identification numbers) and access control mechanisms.
Information provided "As Is"
THE MATERIALS CONTAINED IN THE THE CE SHOP WEBSITE ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. THE CE SHOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE CE SHOP DOES NOT WARRANT THAT THE ACCESS TO THE THE CE SHOP WEBSITE WILL BE UNINTERRUPTED, THAT THE MATERIALS CONTAINED THEREIN WILL BE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE THE CE SHOP WEBSITE OR SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of Damages
UNDER NO CIRCUMSTANCES SHALL THE CE SHOP BE LIABLE FOR ANY DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS ON THIS WEBSITE, EVEN IF THE CE SHOP OR AN AUTHORIZED AGENT OR BROKER, CONTRACTOR, OR REPRESENTATIVE OF THE CE SHOP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If applicable law does not permit the exclusion or limitation of liability or certain categories of damages, the above limitation or exclusion may not apply to you. In no event, however, shall The CE Shop`s total liability to you for all damages, losses, or causes of action exceed the amount paid by you, if any, for accessing this website.
Other Terms & Conditions
By processing an order with The CE Shop, or through our Website, you agree the number of course hours selected is within a close proximity to the number of hours required for a single license renewal cycle by your state and that The CE Shop has the right to cancel any order we believe excessively exceeds your state requirement. In addition, you understand The CE Shop may terminate your access to courses that are not completed within 12 months for most states and within 30 days or before June 10 for North Carolina, within 6 months in Iowa, within 6 months in Oklahoma, and within 3 months in Washington, D.C. from the time of your order. There are no prerequisites for any of our continuing education courses. You agree that The CE Shop has the right to terminate an account at any time if The CE Shop has reason to believe that the user is fraudulently accessing the courses for unauthorized reasons. If you have questions concerning any of The CE Shop`s Important Legal Information, please feel free to contact us by calling our Customer Service Department at 1-888-827-0777 or send email to firstname.lastname@example.org